At Ascend Medical Supplies Company, we are dedicated to ensuring that your orders are delivered promptly and securely. This Shipping Policy explains our shipping processes, options, costs, and other important details about how your orders are handled.
- Order Processing
- Processing Time: All orders are processed within 1-3 business days, excluding weekends and holidays.
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
- Delays: If there is a delay due to high demand or other unforeseen circumstances, we will notify you promptly.
- Shipping Locations
- Domestic Shipping: We ship to all locations within the United States, including Alaska and Hawaii.
- International Shipping: Currently, we do not offer international shipping. For special requests, please contact us at help@ascendmedsupplies.com.
- Shipping Methods and Delivery Times
We offer the following shipping options to accommodate your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery by the next business day for orders placed before 12 PM EST.
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
- Shipping Costs
- Shipping fees are calculated based on the weight, size, and destination of your order.
- Any applicable shipping costs will be displayed at checkout before payment is completed.
- Free Shipping: Occasionally, we may offer free shipping promotions. Check our website for details.
- Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment. You can monitor the progress of your package through the carrier’s website.
- Address Accuracy
It is your responsibility to provide accurate shipping information at checkout.
- Changes to Address: If you need to update your shipping address after placing an order, contact us immediately. Changes may delay shipment and may incur additional fees.
- Undeliverable Addresses: If a package is returned due to an incorrect address or delivery failure, we will contact you to arrange re-shipment. Additional shipping fees may apply.
- Damaged or Lost Packages
7.1 Damaged Packages
If your package arrives damaged:
- Contact us within 48 hours of delivery at help@ascendmedsupplies.com or call us at 516-218-0030.
- Provide photos of the damaged product and packaging.
- We will assess the situation and, if applicable, offer a replacement or refund.
7.2 Lost Packages
If your tracking information shows the package as delivered but you have not received it:
- Verify the delivery address and check with neighbors or household members.
- Contact the shipping carrier for further details.
- Notify us so we can assist in locating your package or resolving the issue.
- Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or legal requirements. If an item in your order cannot be shipped to your location, we will notify you promptly.
- Returns Due to Shipping Issues
If your order is returned to us due to shipping issues (e.g., incorrect address, refusal of delivery), additional shipping fees may apply for re-shipment. For more details, refer to our Return and Refund Policy.
- Contact Us
If you have questions or concerns about our shipping policy or your order, please contact us:
- Email: help@ascendmedsupplies.com
- Phone: 516-218-0030
- Address: 778 Elmont Road #38368, Elmont, NY 11003, United States
Last Updated: November 28, 2024
We strive to provide a seamless shipping experience. Thank you for trusting Ascend Medical Supplies Company for your medical supply needs.
